ITIL is the global best practices framework for IT service management frameworks. Originally short for Information Technology Infrastructure Library, ITIL is considered the best framework for managing IT service delivery and operation around the world. ITIL defines a service lifecycle model that predicts the specific processes and activities that occur during the strategy, design, commissioning, operation and continuous improvement of IT services. According to the ITIL framew
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"Everything should be made as simple as possible, but not simpler."